Shipping Policy
Shipping Policy
Every One Family piece is printed to order, just for you — a father-and-son brand, built to last. Here's exactly how shipping works.
Production Time
Because every piece is printed to order, production takes 2–5 business days before your order ships. You'll receive an email with tracking as soon as your order ships.
US Shipping Rates & Times
Shipping is calculated at checkout:
• Standard Shipping (US): typically $4.69–$8.79 — delivery typically 3–5 business days after production
• Express Shipping (US): $11.99–$12.49
• FREE standard shipping on all US orders $65+
Delivery times are estimates and start once your order leaves production, not from the order date.
Multiple Shipments
Each piece ships as soon as it's ready, so an order with multiple items may arrive in more than one shipment. You'll get tracking for each shipment as it goes out.
Order Tracking
Your tracking number is emailed to you when your order ships. Please note tracking may take 24–48 hours to start updating after shipment.
International Orders
International shipping is calculated at checkout, and delivery times vary by destination. Customers are responsible for any customs fees, duties, or taxes charged by their country — these are not included in our shipping cost.
Address Issues
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we can reship it at your cost.
Lost, Stolen, or Damaged
If tracking shows delivered but you didn't receive your order, give it 2 business days (carriers sometimes mark early), then contact us. And if your order arrives damaged, misprinted, or wrong, we replace it free — that's the One Family standard, our promise.
Questions?
Email us anytime at killakindsx@gmail.com — we're a family business and we read every message. One family. Salute!